The St. Albans Community Living Center of the VA New York Harbor Healthcare System strives to always provide the highest quality of care to the veterans of our nation who call the St. Albans Community Living Center home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Service Partners

No matter which service you visit when you come to the St. Albans Community Living Center, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact.

Patient Representatives

The St. Albans Community Living Center has on staff highly-skilled patient representatives who are eager to help you with your concerns in a timely manner. The Patient Representatives —

• serve as liaisons between patients and the medical center
• act on the patient's behalf
• help patients understand their rights and responsibilities

We encourage you to have issues resolved on the unit. St. Albans staff will assist you if you need to reach the Patient Representative at the New York or Brooklyn Campuses.